Support
Practical help. No maze.
One inbox, a real person, and no ticket number you have to quote back at us.
Last updated 1 August 2026
1. Product help
Most things are fastest to fix in Telegram: ask Companion directly, or use /settings to open the control panel.
If something is stuck, email support@companion.social. Include the Telegram username you use with Companion if it is safe to do so, and roughly when the problem happened. We aim to reply within 2 business days.
2. Privacy, export and deletion
You can export or delete anything yourself without asking us. See data deletion for the steps.
For a privacy question, a correction we have not been able to make in product, or a complaint, email privacy@companion.social. We aim to acknowledge within 5 business days and resolve within 30 days. If you are not satisfied with our response you can complain to the Office of the Australian Information Commissioner.
3. Account access
Companion has no password of its own. Your Telegram account is the login, and the control panel at https://app.companion.social opens from /settings in Telegram.
If you have lost access to the Telegram account you set Companion up with, email support. We will need to verify it is you, and there are limits to what we can do, because that account is the identity.
4. Reporting a security problem
Email security@companion.social with enough detail to reproduce the issue. We will not pursue good-faith security research. Please do not access other people’s data, and give us a reasonable window to fix it before publishing.
5. Safety and misuse
Companion is built for keeping up with people you care about. It is not for tracking, monitoring, or profiling anyone. Our terms prohibit that and we will terminate accounts that do it.
If you believe Companion is being used against you, email security@companion.social. We cannot tell you what any individual account holds, but we can act on misuse.
6. Beta expectations
Companion is in private beta. Features change, and occasionally break. If a reminder does not arrive or a detail comes back wrong, tell us, because that is the most useful thing you can send us right now.